Privacy

Privacy Policy

Last Updated: October 2, 2026

1. Introduction

Welcome to Isoftke. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website, software, and services.

By accessing or using our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information

When you interact with our services, we may collect:

Name
Email address
Phone number
Account information
Business information (if applicable)

Usage Information

We may automatically collect certain information including:

IP address
Device type
Browser type
Pages visited
Date and time of access

Cookies

We use analytics cookies only if you agree. When you first visit, a notice asks whether we may use Google Analytics, which helps us see which pages are useful so we can improve the site. If you accept, Google Analytics sets cookies to measure visits. If you decline, no analytics cookies are stored on your device and Google receives only anonymous, cookie-free signals. We do not use advertising cookies. You can change your choice at any time using Cookie settings at the bottom of every page.

3. How We Use Your Information

We use the collected information to:

Provide and maintain our services
Improve system performance and user experience
Respond to inquiries and support requests
Process transactions if applicable
Send important updates about our services

4. Data Protection

We take reasonable security measures to protect your personal information from unauthorized access, misuse, or disclosure.

However, no internet-based system can be completely secure, and we cannot guarantee absolute security.

5. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share information only in the following situations:

When required by law
To protect our legal rights
With trusted service providers that help operate our services

6. Third-Party Services

Our platform may integrate with third-party services such as payment providers, analytics tools, or APIs. These services may collect information according to their own privacy policies. On this website we use:

Google Analytics, to understand how the website is used (only with your consent).
Google reCAPTCHA, to protect our contact and newsletter forms from spam.
Google Maps, to show our location on the contact page.
WhatsApp, when you choose to chat with us.

7. Data Retention

We retain personal information only for as long as necessary to provide our services and comply with legal obligations.

8. Your Rights

Under the Kenya Data Protection Act, 2019, you may request to:

Access the personal data we hold about you
Correct inaccurate information
Request deletion of your data (where applicable)

Requests can be made using the contact details below.

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions regarding this Privacy Policy, you may contact us:

Isoftke Software Solutions
Email: support@isoftke.com
Website: https://isoftke.com